Beyond Conventional Support: 10 AI Tools for Exceptional Customer Service

Written by Ivana Kotorchevikj AI for Business & Education

Linkedin - 13 min read

These days, we all want customer service that's fast, personalized, and effective. But with a flood of requests pouring in daily, it can be tough for teams to keep up. That's where artificial intelligence comes in.

AI isn't some far-off futuristic thing anymore - it's here right now, and it's awesome. It's not about replacing human interaction, but leveling our customer service game.

So if you're looking to step up your customer service, check out these 10 AI tools for customer service that are revolutionizing the industry. Whether you're a seasoned pro or just starting out, these tools could be just what you need to take your customer service to the next level.

Top 10 AI Tools For Customer Service

  1. Salesforce Einstein GPT
  1. Ada
  1. Caffeinated CX
  1. Drift
  1. Threado
  1. Auto Gmail
  1. LetsAsk.AI
  1. Zoho CRM
  1. Simple Phones
  1. YOUS

How businesses use AI in customer service

Businesses now have innovative AI tools at their disposal to enhance customer experience. AI-powered tools can automate processes, provide personalized experiences, and offer insightful data analytics.

These are several use cases of business AI in customer service.

  • Chatbots (conversational AI) for streamlined customer service. Chatbots are AI-powered assistants that provide instant support to customers by understanding and responding to inquiries. They save agents time and streamline customer interactions, making them a helpful first line of support on your website.
  • AI for personalized customer service. AI helps businesses personalize customer experiences by collecting data, offering assistance based on past behaviors, sending discounts, creating personalized emails, and serving customers in their preferred language.
  • Gain customer insight and sentiment. AI in customer service provides valuable consumer insights, helping agents understand customer intent, language, and sentiment. Automation saves agents time, and context intelligence reduces manual tasks during peak times.
  • Provide multilingual support. Chatbots and conversational AI tools can generate content in different languages, which is handy for global businesses. AI technology detects a customer's language and translates the message, or triggers a response in the original language.
  • Develop effective automated processes. AI can create efficient workflows that offer faster support and enhance the overall customer experience. Instead of transferring customers between departments and representatives, an automated workflow can direct customers to the agent best suited for their needs, thereby reducing wait times.
  • Customer data management. Apart from using AI as a standalone tool, you can integrate Ai with your CRM to improve customer service. This way, AI can recall customer data for your service agents and track customer engagement. This can help your team proactively serve customers and reach out to loyal customers who haven't engaged in a while.

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The 10 best AI tools for customer service

Here are some of the most popular AI tools for customer service businesses use.

Salesforce Einstein GPT

Salesforce Einstein GPT

Salesforce Einstein GPT is an AI-powered CRM system that uses machine learning, predictive analytics, and natural language processing to deliver personalized customer experiences.

The AI tool is the world’s first generative AI for CRM, combining two powerful technologies: Salesforce Einstein and OpenAI's GPT. The AI CRM tool generates powerful, time-saving automation and creates personalized content at scale for all business functions from sales, service, marketing, commerce, and IT.

Einstein GPT can do everything from writing emails, scheduling meetings, creating articles from past notes, generating personalized agent chat replies and customized content for customers, to delivering AI-powered customer insights and generating code.



Ada is a chatbot designed to provide personalized and efficient customer service, helping improve customer satisfaction and streamline their support processes. It enables businesses to build AI chatbots that can engage customers in real-time.

The AI chatbot uses generative AI to automatically handle most customer inquiries in multiple languages and channels with minimal effort required. Ada is built on Large Language Models (LLMs), enabling teams to generate conversations with existing workflows or generative AI.

The AI platform also allows measuring interactions and optimizing responses relying on insights and analytics.

Caffeinated CX

Caffeinated CX

Caffeinated CX is an AI tool that helps your customer support team automate responses and improve efficiency.

The platform promises to solve your support tickets 10 times faster with the help of AI and machine learning and offers a money-back guarantee.

Caffeinated CX’s unique point is their autofill AI that responds to customer inquiries by training on previous customer support history. It helps customer support reps create exceptional, precise, and expert answers to inquiries.

The AI tool can draft a response from scratch, ensuring that each response is personalized to meet the customer's needs by understanding the ticket and thread.

What really stands out in Caffeinated CX is its quick and seamless installation in just 57 seconds and its integration with supporting software like Zendesk, Intercom, and Freshdesk and commerce stack like Shopify.



Drift is a conversational marketing platform that uses AI to nurture leads, schedule meetings, and provide real-time assistance to customers.

The AI-powered conversational platform integrates chat, email, and video, enabling brands to converse with visitors on their websites.

Drift is not just another AI customer support tool - they are the company that invented the term ‘conversational marketing’ and disrupted the IT sector. The term is not the core of their mission and how they describe their product.

Their product Drift Conversational Cloud bundles their three core software packages Conversational Marketing, Conversational Sales, and Conversational Service, under a single platform.

Drift aims to provide a personalized e-commerce experience throughout all customer journey phases in the ever-growing digital-first world by seamlessly integrating marketing, sales, and customer service.

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Threado is an AI-powered tool that helps businesses nurture their communities across various platforms such as Discord, Slack, and their websites.

Threado’s features include the ability to:

  • Custom-train the AI with your community conversations, URLs, docs, and PDFs to create instant responses to customer queries,
  • Test the AI performance and fine-tune it to your needs, and
  • Deploy the AI to your website, Slack or Discord to provide instant support at any channel.

Users can also integrate Threado with their existing customer support processes and email automation workflows. The Threado AI sidekick won’t let any community questions go unanswered. Additionally, it allows you to measure the performance, get insights into your community needs and improve the bot’s performance to build strong communities.

Auto Gmail

Auto Gmail

Auto Gmail connects ChatGPT to your inbox and automatically drafts answers to customers' questions in your email. The ChatGPT-tool integrates with Gmail, Outlook, Apple Mail, Superhuman, Crisp, and other email clients.

The AI bot connects to your inbox, reviews your previous customer support emails, and learns from them. When Auto Gmail is set up, every time a customer sends an email, it parses through past FAQs in your inbox and drafts a response based on previous conversations. The next time you open your inbox, you’ll have pre-made drafts for all your unopened emails ready to be sent with one click.

Auto Gmail saves hours of the time you’d spend writing emails. It works around the clock, creating drafts you only need to review, edit and send.



LetsAsk.AI adds ChatGPT to your website and uses a chatbot to answer customer questions trained on your website content or additional documentation, such as texts and files.

The AI tool also allows you to customize the chatbot according to your brand’s voice and craft the message to be suitable for the business use case and need.

LetsAsk.AI easily integrates with Discord and other platforms with the help of Zapier. The platform puts privacy and security on the front line.

It offers complete control over your content and data, deletes all your files after processing, keeps only the raw text in an isolated container, and adheres to GDPR.

Moreover, it supports asking questions and providing answers in 95 languages.

Zoho CRM

Zoho CRM

Zoho CRM is a customer relationship management software. It offers various AI-powered features that help businesses automate and streamline their sales, marketing, and customer support processes.

Some of the key AI features in Zoho CRM include:

Zia Sales Assistant streamlines sales processes by providing insights, automating tasks, and assisting reps with managing leads, contacts, and deals.

Zia Voice Assistant is an AI-powered voice assistant in Zoho CRM that can perform various tasks like fetching CRM data, scheduling activities, and generating reports using voice commands.

Email Insights analyzes email communication patterns, suggests optimal times to send emails, tracks email opens and clicks, and provides real-time notifications for better engagement.

Blueprint Automation Blueprint Automation automates sales workflows and rules without code, ensuring efficient and consistent sales operations. It provides a drag-and-drop interface to create workflows and automate tasks, making it easy for non-technical users to streamline their operations.

Predictive Lead Scoring is a feature that analyzes lead data to predict the likelihood of conversion, enabling sales teams to focus on high-potential leads and improve their conversion rates.

Simple Phones

Simple Phones

Simple Phones makes sure you never miss a phone call from a customer. The tool uses AI to answer calls or if you forward them to another phone number or have changed it.

The AI tool can answer inbound calls and make outbound calls. The AI agent is customizable to handle specific cases and improve its performance. It can be tweaked for a variety of use cases, whether it’s answering FAQs, booking appointments, calculating mortgage payments, making cold calls, or following up on leads.

You can also add your documentation or website to train the AI agent to answer questions about your content. Simple Phones also logs all your calls, including their transcripts, for better insight. It allows you to route calls to different numbers and share text, emails, or webhooks with your team members.

Finally, users can customize the voice of the AI agent by choosing from a variety of languages and accents and editing the words and timing of the responses to correspond with your brand.



YOUS is an AI-based messenger app that provides real-time translation capabilities for 17 languages.

It allows users to communicate with people from different languages without the need for manual translation. The app utilizes AI technology to automatically translate messages in real-time, making it easier for users to have conversations with others who speak different languages.

YOUS can act as your personal voice and translator in online meetings, during phone calls, chats, and text messages. The tools also transcribe the speech of the speaker.

You can download the YOUS AI messenger on your phone via the Google Play Store and the App Store or use the web-based version.

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Final words

Customers in the digital era expect quick and tailored customer service. AI is helping meet these expectations by improving and automating various processes.

These AI solutions simplify customer interactions, offer support in multiple languages, and manage customer data, making customer service more straightforward and efficient.

Businesses that leverage these tools can gain a competitive edge by delivering exceptional customer service.